Bertha Sewing Cabinet

12 reviews for Bertha Sewing Cabinet

Tacy Tucker
2 out of 5
November 1, 2019
UPDATE: I would like to thank Arrow's terrific customer service! I've needed to call several times and have gotten personal and very helpful guidance each time. I just received a new platform to help my issue without even asking! I'd especially like to give a shout out to Harriet E. who fatefully always seemed to get my calls and never failed to talk me off the ledge w her knowledgeable and terrific suggestions and assistance to get me on the right track. Kudos to Arrow for employing such knowledgeable and dedicated customer service reps! Thanks so much Harriet! I had a lot of problems assembling the cabinet even w 2 of us and following each step and watching the video. The platform lilts to the front so my insert doesn't sit flush in the back of my machine. We have reassembled it several times w the same results. They replaced the platform but the problem persists. I think the problem is that all the strength is at the back of the cabinet. The front of the platform has no support to keep it level Id they added some type of bracket toward the front of the platform, I think that may solve the issue. I cant do it on my own for fear that I would invalidate my warranty. I called the store where I ordered my cabinet and found that even one of the employees had the same issue. Shes been dealing w her problem longer than I and have still gotten no resolution. I am so frustrated and upset singe the even surface was one of the main reasons I wanted s new cabinet to begin w. I just don't know what to do now because I had a cheap table that worked as well as this one seems to since i cant get the insert to remain flush due to the failing platform. I don't have a lot of money and this was a big splurge for me which makes it even more frustrating and sad