Arrow Policies

Return Policy

All sales are final. If your product arrives damaged from transit, please contact us at 1-800-533-7347 – replacement parts are available. For more information, please refer to our FAQs to read our Replacement Parts Policy.

Shipping Policy

Shipping to US Territories or destinations outside the US & Canada –

We happily ship our products anywhere we can make suitable shipping arrangements. If you reside outside the Continental USA, and would like to purchase our products, please call 1-800-533-7347 to place your order.

Shipping to APO Destinations –

Unfortunately, we’re unable to ship the majority of our products to APO addresses – due to size restrictions of the US Postal Service. If you’d like to receive a shipment to an APO address, please call 1-800-533-7347 to place your order.

Americana FedEx Freight Direct Premium Delivery Service –

Americana Luxury Sewing Furniture is required to be delivered with a FedEx Freight Direct Premium Delivery Service. The service is an additional $399 USD and includes a scheduled delivery to room of choice (one flight of stairs limit), unpacking, and the removal of shipping debris. Americana products can only be shipped to the lower 48 contiguous states. After the order is placed, customer service will call to confirm the white glove delivery service.

Product Availability

Products ship within the United States and Canada (with the exception of the province of Quebec, Canada due to the French language requirements of Bill 96). Product is also available for purchase locally from independent resellers within the United States and Canada.

Privacy Policy

Any personal information or email addresses collected during your transactions on are kept for our company use only, and will not be sold or shared to another party.

If you make a purchase on, your credit card information is processed securely with an authorized payment provider and is not stored by Arrow Sewing.

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